Terms of Service
Contents
1. Who these terms are between
These terms govern your use of Ovnit (“the Service”), provided by Ovnit LTD, company number 17495977, registered office 128 City Road, London, EC1V 2NX, England (“we”, “us”). The Service is for businesses. By creating a workspace you accept these terms on behalf of the business you represent (“you”, “the brand”), and you confirm you have its authority to do so.
2. What the Service does
Ovnit hosts product companion pages reached by QR code or link, captures customer registrations you are entitled to collect, and provides reporting and messaging tools built on that data. We are a processor of the customer data you collect; you remain its controller. Our Data Processing Agreement forms part of these terms and governs that processing. What the Service does and does not do with Amazon is set out on Ovnit and Amazon.
3. Your account and acceptable use
- Keep your sign-in details to yourself; each person on your team should have their own login. You are responsible for what is done under your account.
- You must have the right to contact the customers you capture, and to send the messages you send through the Service.
- You are responsible for the accuracy of the product information, claims and safety notices you publish on companion pages.
- You must comply with the rules of every marketplace you sell on. The Service includes compliance checks, but those checks assist you — they do not transfer responsibility to us.
- You must not use the Service to solicit, incentivise or otherwise influence product reviews in a way that breaches a marketplace’s policies, to send unlawful messages, or to publish content that is unlawful or infringes someone else’s rights.
- You must not try to get round the Service’s security, access another brand’s data, or overload the Service.
4. Your content, and our software
As between you and us, what you put into the Service is yours, and the customer data you capture is yours to control: you are its controller. You give us permission to host, process and display it only to provide the Service to you, as the Data Processing Agreement describes. We own the Service and its software; these terms give you the right to use it while your account is open, and nothing more. If you send us suggestions, we may use them without obligation.
5. Plans and payment
You can use the Service without a paid plan while we offer free access, within the limits shown in your account; we will tell you before that access ends. Paid plans and add-ons are shown on the pricing page. Taking payment is not switched on yet. When it is, paid plans will be billed in advance, monthly or yearly, for the period shown at checkout, and will renew automatically at the end of each period until you cancel; your account will show how to cancel, cancellation will take effect at the end of the paid period, and we will not refund part-periods unless required by law. Enterprise arrangements are agreed in writing.
6. No promised results
We do not promise any number of scans, registrations, reviews, sales, rankings or any other outcome. The numbers the Service shows are defined on How Ovnit measures; figures it models, such as lifetime value, are estimates.
7. Marketplace policies
Amazon and other marketplaces set their own rules and change them without notice. Nothing in the Service constitutes a guarantee that a given use is permitted by a marketplace, and we are not liable for enforcement action taken against your selling account.
8. Availability, other services and suspension
We aim to keep the Service available but do not promise uninterrupted service. Planned maintenance will be notified where practical. The Service relies on other companies — our hosting, email delivery and the other sub-processors — and on the marketplaces and services you connect; their outages and changes can affect it. We may suspend an account that breaks section 3, puts other customers or the Service at risk, or (once payment is switched on) is not paid for, and will tell you why, giving notice first where that is practical.
9. Confidentiality
Each of us keeps the other’s non-public information confidential and uses it only for the purpose of these terms, except where the law requires disclosure.
10. Your data, closing your account, and printed codes
You control the customer data you capture. You can export your registrations, customer records, scans, feedback and reported problems at any time.
You can close your workspace yourself, from Settings → Close this workspace. Closing is scheduled rather than instant: we wait 30 days, during which nothing is deleted, the workspace keeps working, and you can cancel the closure from the same page. When that period ends we delete the workspace and everything in its database except the two records below — every customer record, product, campaign and login — and in any event within 90 days of you asking.
Two records survive in the database. A record that the closure happened, holding dates and row counts with your workspace name and email stored only as a one-way hash, because we have to be able to show the deletion was carried out. And the payment reference for invoices already issued, for at least 6 years, because company accounting records must be kept. Backups made before the deletion roll off on their own schedule shortly afterwards. Files you uploaded for your products, such as photos and videos, are deleted at the same time as the database.
Asking to close also stops a paid plan renewing: it runs to the end of the period you have paid for, as clause 5 describes, and nothing further is charged. If you cancel the closure during the waiting period, the plan renews as before.
Printed codes. QR codes and short links already on packaging keep opening their pages while the product and your workspace exist. If you delete the product, or the workspace is deleted, they no longer open your pages. Ending a paid plan does not delete anything.
11. Liability
To the extent permitted by law, our total liability in any twelve-month period is limited to the fees you paid us in that period. We are not liable for lost profits, lost sales or indirect losses. Nothing in these terms limits liability that cannot be limited by law.
12. Changes
We may update these terms. Material changes will be notified in the app or by email before they take effect.
13. Contact
Questions about these terms: legal@ovnit.co.