When you sell through Amazon, you don’t get a way to help the person who bought. One QR code on the pack opens a page for that product — setup help, care, spare parts and support — where the customer can choose to register it and to hear from you. You see how your packaging is used.
Vendor or seller, the order is Amazon’s. You can’t send setup help when the box is opened, can’t reach an owner if a product needs a safety notice, and only hear about a problem when it becomes a return or a review.
Vendors receive none; sellers can only message buyers through Amazon, about the order. Helping someone set up, or telling them about a recall, needs another way in.
Request-a-Review is a Seller Central tool. A neutral link to Amazon’s own review page, on the pack, is one of the few options a vendor has — offered to every customer the same way.
For regulated categories like baby products, knowing who registered a unit is what makes a safety notice reach the right people.
Three gaps, one moment that can close them: when the customer is holding your product, with the box in front of them.
Three steps, and the customer chooses how far to go.
Packaging and inserts open a page for that product — setup video first, registration second, and only if the customer wants it. Each placement carries its own tag, so you can tell them apart.
Registrations, reported problems and feedback build one record per customer who chose to give their details — retailer, product, serial and consent — next to scan counts for every placement.
Send care tips, safety notices and — only to those who opted in — news from your brand. New registrations can go to your own systems by webhook as they happen.
A customer who registers gives you a way to help them for as long as they own it — and, if they also opt in to hear from you, a way to tell them what’s new. Everything you send stays within what each person agreed to.
The setup video and steps are the first thing on the page, at the moment the box is open, so a fiddly first use has help to hand.
Problem reports and warranty claims come to your team with the product and serial attached, instead of arriving as a review.
Customers who opted in can hear about new products, care tips and deals on your Amazon listing — and can unsubscribe in one click.
Every customer sees the same link to the retailer’s review page — no incentives, no filtering by how happy they are.
For consumables, a link back to your Amazon listing on the page, and reminders to customers who agreed to hear from you.
Retailers, purchase months, reported problems and feedback, from the customers who chose to share them — what to fix or build next.
For categories like baby products, a register of the owners who signed up, so a safety notice reaches the people who registered.
Every category has its own reason customers scan. The companion page is assembled to match yours.
Safety notices to registered owners, warranty registration, the manual and a link to spares.
A reorder link on the page, reminders for customers who agreed to them, and the same neutral review link for everyone.
Setup videos and steps at unboxing, a link to spares, warranty registration and support with the product attached.
How-to videos and tips at first use, and reorder reminders for customers who asked for them.
…and any category with a reason to scan — furniture & assembly, consumer electronics, pet, fitness, toys, cookware and more. Tell us yours →
Turn on what fits your product. The phones below show the real page a customer sees — in your colours, fonts and logo on plans that include theming — with example content.
Safety updates, the digital manual and faster support — in a 20-second form with no account. Hearing from your brand is a separate, unticked choice, so registering never means agreeing to marketing.
Customers choose where they bought it; Amazon buyers go straight to your listing’s review page — built from your ASIN, and working even at zero reviews. The same neutral wording for everyone, and nothing offered in return.
Consumables and accessories get reordered from a search results page. “Buy again on Amazon” links from the product in their hands straight to your listing.
A 30-second survey goes straight to your product team — sizing issues, confusing instructions, part failures — so you hear about them early. It is separate from the review link, which every customer sees either way.
Setup videos, care instructions, spare parts and an issue form — help when something goes wrong, with the product already known. It handles the product, not Amazon orders or deliveries.
New products, care tips and your Amazon deals — on the page for everyone, and by email to the owners who opted in to hear from you. Each email carries a one-click unsubscribe.
An email studio and a marketing calendar pre-loaded with the Amazon retail year — sending only to customers who agreed to hear from you.
Describe the email in a sentence and start from a written first draft, then design it and check it against marketplace wording rules before it goes.
Prime Day, Spring Deal Days, BFCM — every Amazon moment with its planning runway, plus your own launches on the same grid.
A generic black square says nothing. Upload your logo, set your colours, choose the style — and print a code that looks like you, checked for scannability at the size you print it.
Ovnit makes the careful way the default. It can’t tell you what a marketplace allows for your account or guarantee how it will treat you — marketplace rules on inserts and on contacting customers apply to how you use it, and you stay responsible for that.
Read your marketplace’s rules on inserts and on contacting customers before you print, and decide which features to switch on.
Every customer sees the same neutral review link, whatever they think of the product. Nothing on the page is offered in return for a review.
Registering never requires agreeing to marketing: that is a separate, unticked box, recorded with the exact wording the customer saw.
The page is for setup, care and product problems. It does not handle Amazon orders, payments or deliveries.
When a customer registers, Ovnit can send it as clean JSON to a web address you choose — your CRM, or a tool such as Zapier or Make that accepts webhooks — and you decide what happens next.
{
"event": "registration",
"product": "UV Steriliser",
"asin": "B0DEMO1234",
"retailer": "Amazon",
"email": "s.patel@…",
"marketing_optin": true
}Ovnit has no built-in connection to any particular CRM or email tool — anything that accepts a webhook can receive registrations.
Vendor Central or Seller Central — pick the package that matches your catalogue and volume.
Add a product, print the QR, and see your first scans arrive.
Start free →